Emphasis on Living…
March 18th, 2020 was a sobering day. That was the day I closed Cliff River Springs for the entire rest of the year due to Covid-19. During the nine quiet months which followed members of my family from Los Angeles, Oakland, and Philadelphia sheltered in the casitas at various times for weeks or months. During this chapter I learned a lot about how to safely share the land. I saw that as long as we followed a few rules Cliff River Springs is actually ideally suited for making the best of a pandemic.
A lot more is known about Covid-19 now than was understood when I closed. More information, combined with my family’s experience of living apart together during difficult times, has given me confidence to reopen. To ensure we all have the best possible experience here, I’ve made some changes to the way I operate. Beginning February 20th, here’s how Cliff River Springs will work in 2021.
Longer Stays. Gone for now — and likely for good — are the 2-night minimum stay requirement and a free fourth night for stays of three days or longer. To cut down on turnover, I’m now asking guests to book a minimum of seven nights with rates discounted up to 40% on longer stays. While I realize this will impact who is able to come, I’m certain that extended time in the open air, on the trails, and in the pond is what prioritizing our mental, spiritual and physical health requires.
My other hope is that staycationers and work-from-away guests will find being here a practical and refreshing change of scene. To that end, I’ve increased the speed of our fiber optic Internet to 100 Mbps and have made the business’s laundry facilities available to guests. I’ve also relaxed our pet policy in recognition of the fact that it can be difficult to leave your dog behind for a week or longer. Please acquaint yourself with our revised pet policy here. As I recently wrote elsewhere on the site, after the year we’ve had more time on the land with those you love can only be good.
More Flexible Cancellation Policy. We are small and cancellations adversely affect us. That said, all of our lives remain in flux to some degree. In 2021 I’m waiving cancellation fees for individuals altogether and permitting cancellation with full refund closer to arrival. Cancel seven or more days from the day you’re due to arrive for a full refund of your 50% deposit with no cancellation fee. A cancellation less than 7 days prior to arrival forfeits 1/2 its deposit. If you cancel less than 2 days (48 hrs) prior to 3 pm check-in on the date of your arrival, you’ll be responsible for the full amount of your stay. There are no refunds for early departure.
The magic number for groups booking all of Cliff River Springs is 30 days. If your group cancels 30 or more days from your arrival date, I’ll issue a full deposit of your 35% refund minus a $75 cancellation fee. Cancellations between 29 and 15 days out forfeit the group’s deposit. Groups cancelling 14 or fewer days from their scheduled day of arrival are responsible for the full cost of their reservation. To recap:
Individuals: If you cancel less than 2 days (48 hours) prior to check in, you’re responsible for the full amount of your stay.
Groups: If you cancel less than 15 days prior to check in, you’re responsible for the full amount of your stay.
Your Casita is Your Casita. After your casita is aired, cleaned and sanitized by our fully vaccinated housekeeper no one enters it again until you do, when you arrive. Once you’ve settled in, no one will enter during your stay unless you request a cleaning (for a fee) during a day when you will be gone.
Guests staying two weeks or longer will be offered clean sheets and towels every seven days. I’ll set the clean linens by your front door along with a bag into which you can place items needing to be laundered. This is designed to give you maximum privacy and security. I don’t, however, want you to go without. Communication is the key. Let me know at any time what you need and I’ll take care of it without delay.
Breakfast No, Laundry Yes. If you haven’t stayed here before you won’t miss the breakfast foods I used to put into refrigerators for my guests’ first morning. To those who looked forward to the steel cut oats and golden raisins etc., my apologies! It’s safer for you if everything you consume while you’re here is purchased by and brought by you. I will, however, continue to supply bottles of oil and vinegar, spices including salt and pepper, sugar, teas, and strong full-bodied caffeinated coffee. My feelings won’t be hurt if you’d rather supply those things yourself.
On the plus side, to facilitate longer stays the laundry room off the breezeway is now open for your use. I supply no fragrance HE laundry detergent, but feel free to bring your own (it must be HE) and also to use the clothes lines near the parking area if you like your things dried in the sun. I’ve put up more lines so my casita sheets don’t hog.
I mentioned a few rules. Thank you for doing your part to keep Cliff River Springs safe.
- If you have not been fully vaccinated, please wear a properly fitted mask in public areas & when within 6 feet of other guests and our staff. Fully vaccinated guests do not have to wear a mask.
- Please wear a mask when we meet for the first time during checkin. I will, too. Then we can figure out from there whether to keep them on or not.
- Be aware that only registered guests are allowed on the property at any time. Day/night visitors are not permitted. Do not pass out the gate code.
- Do not travel here if you’re not feeling well.
- If you become ill while you are here, notify us immediately and make arrangements to return home.
fully vaccinated as of 3.06.21
New Mexico fully re-opened on July 1, 2021! Going forward these sites remain good sources of information about pandemic-related NM state regulations affecting travel:
- New Mexico Department of Health’s Covid Safe Practices https://cv.nmhealth.org/covid-safe-practices
- NM Dept of Tourism Travel Advisories
- NM Dept of Health’s Public Health Orders & Executive Orders
- Office of New Mexico Governor Michelle Lujan Grisham https://www.governor.state.nm.us
- Governor Grisham’s press releases
- The State of New Mexico Latest Updates
Ready to celebrate how far we’ve come? Reserve your casita today.